Back to Continuing Education

Want to buy for someone else? You can purchase a token at check out.

Overview
Goals and Outcomes
Details
Accreditations
Overview
Overview
The goal of this course is to educate nursing professionals on strategies to improve communication skills.
Goals and Outcomes
Goals and Learning Outcomes
Every interaction with a healthcare professional, including what is communicated and what is observed, affects patients’ experience of care. Effectively communicating with patients, families, and colleagues is the foundation for a therapeutic and positive patient experience. Whether advocating for a patient, establishing rapport and empathy with a patient and their support system, or communicating with other members of the interprofessional team, your ability to effectively communicate is consistently challenged. Collaboration between interprofessional team members and patient satisfaction are improved when healthcare professionals recognize the factors that influence communication and consistently apply communication techniques proven to be effective. The goal of this course is to educate nursing professionals on strategies to improve communication skills.

After taking this course, you should be able to:

  • Describe how the interprofessional team’s communication skills influence the patient experience and HCAHPS survey scores
  • Identify at least three factors that influence the communication process
  • Describe at least three elements of effective communication
  • Explain three ways to handle requests
  • Discuss the appropriate way to provide reassurance and comfort
  • Discuss two effective communication models to use in your practice
  • Identify the impact of communication on patient care, factors impacting communication, and components of communication.
  • Describe strategies to improve communication skills with patients, families, and team members.

Course Termination Date: 05/01/21

Content Expiration Date: 04/30/21

Course Originally Released On: 12/01/19
Details
Course Details

Course Originally Released on : 12/1/2019

REL-ACU-0-60256-21

Course Author

Cassandra Shine RN

BSN

Deborah Zastocki

DNP, EdM, MA, RN, retired NEA-BC, FACHE(r)

Accreditations
Accreditations

NURSES
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Provider approved by the California Board of Registered Nursing, CEP#13791

Accreditations imageAccreditations image

Disclaimer: Not all courses will provide California Board of Registered Nursing approval. Per California Assembly Bill No. 241, continuing education courses related to direct patient care shall address at least one or a combination of the following:(1) Examples of how implicit bias affects perceptions and treatment decisions of licensees, leading to disparities in health outcomes; or (2) Strategies to address how unintended biases in decision-making may contribute to health care disparities by shaping behavior and producing differences in medical treatment along lines of race, ethnicity, gender identity, sexual orientation, age, socioeconomic status, or other characteristics.

CEBroker
Relias LLC reports to CEBroker for the following boards (Provider # 50-1489): Arkansas State Board Of Nursing, District Of Columbia Board Of Nursing, Florida Board Of Nursing, Georgia Board Of Nursing, New Mexico Board Of Nursing, South Carolina Board Of Nursing and West Virginia Board Of Examiners For Registered Professional Nurses
Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid license number. This information is required for correct reporting of your course completions to CE Broker.

Disclosures
None of the planners/faculty, unless otherwise noted, for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.